Four aimless hotel staff are stuck in a dead end job carrying the luggage of the rich and famous clientèle of The Hotel Prestige.
24-year-old Alice dreams of being a silver screen actress, and hopes that one day she will be spotted by a famous Hollywood director staying at the hotel – but after three years and appearing once as an extra on ‘Shortland Street’, she has almost entirely lost hope.
35-year-old stoner Dave has been working at the hotel since his wife divorced him and took custody of their two daughters, and has no plans on changing the situation.
20-something Amrit moved to New Zealand over a year ago to fulfil his parents' hope that he attends university and becomes a lawyer, but he hasn't told them that he was kicked out for getting drunk on his first day and streaking through the university chapel, and is now carrying bags for a living.
22-year-old Chris is just starting out in the hotel industry after a year in therapy dealing with the death of his father, a famous psychiatrist.
In his first week, Chris is recognised by one of the hotel's guests who used to work with his father, and the irony of seeing the famous psychiatrist's son dealing with people's baggage isn't lost on him. After the initial embarrassment, Chris and the other three bellhops come up with the idea of running a secret counseling service in the hotel's elevators for the aristocratic guests.
As they help the rich and screwed up get over their issues, they become embroiled in their own problems. As they threaten to succumb to the weight of their own emotional baggage, they slowly learn that traveling through life is a lot easier without the luggage.